Return Policy

At Tsukimi Wellness, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange process:

1. Time Frame for Returns: You have 3 days from the date of delivery to request a return.

2. Condition of Items: To be eligible for a return, items must be unused and in their original packaging.

3. Return Process: To initiate a return, please email us at business@tsukimiwellness.com with your order number and reason for return.

4. Refund Method: Refunds will be processed to the original payment method used for the purchase.

5. Shipping Costs: Return shipping costs are covered by Tsukimi Wellness.

6. Non-Returnable Items: Please note that opened, personalized and Silk products are not eligible for return.

7. Exchanges: If you wish to exchange an item, please ensure it is unused and in its original packaging. To request an exchange, email us at business@tsukimiwellness.com and include "Exchange" in the email subject line.

8. Damaged or Defective Items: If you receive a damaged or defective item, please email us with pictures of the issue at business@tsukimiwellness.com. We will address the issue promptly.

9. International Returns: Currently, our return policy applies to domestic orders only. For international returns, please contact our customer service team for further assistance, business@tsukimiwellness.com

Thank you for shopping with Tsukimi Wellness. If you have any questions or need further assistance, feel free to reach out to us at business@tsukimiwellness.com.